FREQUENTLY ASKED QUESTIONS – F.A.Q.

1 – How to book?

Once you’ve selected an apartment, you have to fill the booking form. Within a delay of 24h (during working days) you will receive confirmation of the apartment’s availability. If it is available, then you will be able to book it by paying a 30% booking deposit by bank transfer or by credit card. Reservation is confirmed once this deposit has been paid.

2 – Is the price per person or per apartment?

The price is per apartment. Each apartment has a certain capacity of guests. There may be an additional cost in case of a higher number of guests.

3 – Is there any guarantee deposit?

Yes there is a guarantee deposit which amount depends on the apartment features and the length of your stay (between 150€ and 1000€). Deposit will be refund in a max delay of 48h after departure, once Valencia Flat Rental has checked out the apartment conditions. Any cost due to damage to the flat or missing objects will be withdrawn to the deposit amount.

4 – What are check in and check out time schedules?

The apartment will be available from 3pm on arrival day. If the guest wants an earlier check in, we will try to satisfy his request. Check in after 10pm will have an additional cost of 20€. It is not possible to check in after 2am. Check out will be done at 11am or before. If the guest wants to check out later than 11am, we will try to satisfy his request.

5 – How do I get the keys?

Keys will be given to you in the flat unless something else is agreed between you and Valencia Flat Rental. You will have to indicate your arrival time and one of our team members will welcome you. On the arrival we will make the final steps of the contract including payment of the remaining 70% of the price, final cleaning fee and guarantee deposit.

6 – Are the apartments equipped?

All our properties are provided with towels and linen. If your stay is more than 10 days, you will receive 2 sets of towels and linen.

Kitchens are fully furnished with all the necessary equipment for your stay: fridge, microwave and/or oven, electric or gas stove, coffee maker, toaster, cooking accesories, washing machine.  This is the minimum equipment you will find in our apartments. Some of them have extra equipment like blender, kettle, juice press, dish washer, etc…

If you have any special request, please let us know so that we can inform you, and if the apartment does not have this specific equipment, we will try to provide it (baby beds, baby chairs, etc…)

7 – What should I do if something is broken or damaged during my stay?

If so, please contact us as soon as it happens. We will try to solve the problem as fast as possible.

8 – Is there a car park?

Some properties have a parking place, but most of them don’t have it. If you need to book a parking place near the apartment, please let us know and we will inform you.

9 – Is there access for wheelchairs?

Some of the apartments do have access to wheelchairs but not all of them. Please tell us in advance in case you need a wheelchair adapted accommodation.

10 – Is final cleaning incuded?

Final cleaning is charged 40€ for a normal cleaning. In specific cases (like traveling with a pet for example) the final cleaning service may have a little extra charge. In any cases, our guests are required to leave the flat and its contents in good and neat conditions. Garbage bags will have to be taken out as well. We ask our guests to be careful and to maintain the apartment in clean conditions during their stay. An apartment delivered in very bad conditions (messy and very dirty) will lead into a penalty withdrawn from the guarantee deposit.

11 – What happens in case of cancellation?

In case of cancelation more than 30 days prior to arrival, the 30% booking deposit is fully refundable. In case of cancelation 30 days or less prior to arrival, the 30% booking deposit is not refundable. Cancelation must be done by e-mail.

12 – Can we smoke in the apartments?

It is only allowed to smoke on the balconies or terraces of the apartments, in consideration with non smokers it is not allowed to smoke inside.

13 – Can we bring pets?

In some of our accomodations, yes it is allowed but It also depends on the size of the pet. Please consult us for confirmation beforehand..

14 – Who should I contact in case of emergency?

From 9am to 8pm our team is fully available for answering any question or doubts you may have. Outside this time schedule, and only for emergencies, you will be able to call a mobile phone number that will be provided to you on the day of arrival.